Travel Card Questions | paymentcards@ctlr.msu.edu |
MasterCard (24/7) | (888) 449-2273 |
University Travel Office | (517) 355-0343 |
MSU Police Department | (517) 355-2221 |
MSU Accounting Office | (517) 355-5000 |
MSU Controllers Office offers university-issued, university-paid, and university-liable credit cards called Travel Cards, which are the preferred method for buying travel and travel-related services required to conduct university business while traveling. Travel expenses charged to the MSU Travel Card are paid directly by the university to Bank Of America. The Travel Card is a safe and easy-to-use payment method. It can be used anywhere MasterCard is accepted and reduces the need for advances, and out-of-pocket business expense reimbursements. Travel Cards are issued to and used only by a specific individual who is an active MSU employee (not student employee) who travels or books travel for guests in certain circumstances. The MSU Travel Card program is administered by the Office of the Controller. |
Travel Card usage must be compliant to with the university’s Manual of Business Procedures and must follow the Business Travel Policy along with the university’s other policies and procedures as defined in the Manual of Business Procedures.
Cardholders may only use the Travel Card for university travel-related business transactions. The Travel Card may be used for incidental personal expenses that cannot be easily separated from a business charge. The cardholder is personally responsible for repaying MSU for any non-reimbursable Travel Card charges after completion of travel. Refer to: Handling Personal and Non-Reimbursable Items on an Expense Report in Concur.
Cardholders are responsible for ensuring that all charges comply with policy and are properly itemized, supported by a business purpose, approved and submitted via the MSU Concur Expense Report process. Processing in a timely manner is important to ensure expenditures are correctly reported. Expense reports should be completed and submitted immediately upon completion of travel. Transactions not expensed within 90 days of completion of travel may be tax reportable to the traveler or cardholder.
Cardholders who do not comply with university policies and procedures may have their MSU cardholder privileges revoked. Misuse of the Travel Card may result in disciplinary action, up to and including termination of employment.
For more detailed information, including permissible expenses, usage guidance, restrictions and limits, refer to MSU Travel Policies & Procedures.
MSU Payment Card Usage Chart
It is the responsibility of the individual incurring expenses to exercise good stewardship of university funds and to adhere to university policies. The following provides more information about the roles and their responsibilities.
The Travel Card is intended for active MSU employees. Travel Card eligibility is based on a departmentally-determined business need, and is contingent upon completion of the online application and required online training, as well as approvals from both the prospective cardholder's manager or department chair/dean and the appropriate financial manager. Please note that student employees do not qualify for this program.
To make changes to an existing Travel Card, send an email to paymentcards@ctlr.msu.edu and include the requested change as well as reason/justification in the email body.
Upon separation from Michigan State University, and prior to the effective date, Cardholders (or their department) are required to notify the MSU Accounting Office to cancel their card and close their account
Renewals: The Travel Card will expire on the date (last day of the expiration month) embossed on the card and will be automatically renewed as detailed in this section. The renewal MSU Travel Card will be sent by Bank of America no later than the first week of the expiration month. On receipt by MSU of the physical card, applicant will receive an email requesting preferred delivery address. Card will be sent to that preferred address.
The following situations may result in an MSU Travel Card not being automatically reissued or in card charging privileges being revoked
If an employee's renewed Travel Card was not received, submit an email to paymentcards@ctlr.msu.edu
Card Cancellation by Cardholder - The physical card should be shredded prior to disposal. It is important that all Travel Card transactions be properly recorded in an expense report within the Concur Expense system.
Card Cancellation by MSU - The Travel Card is valid only while the cardholder is in active payroll status and while the cardholder is using the Travel Card in accordance with university policies. The Travel Card will be canceled by MSU before or on the date the employee separates from the university or due to improper use. Cardholder should destroy and dispose of the Travel Card upon cancellation.
Cardholders are required to register their Travel Card on Bank of America’s portal called “Global Card Access” for self-service tools such as Online PIN Check and Alerts registration
Cardholders will need to enable alerts to receive critical information about their Travel Card activity. Fiscal Officers and Travel Card Administrators should be added as contacts to receive these alerts as well.
For additional information about registering on the Bank of America Global Card Access website, visit https://cardportal.works.com/gar/
Global Card Access Reference Guide
Q: What address do I enter if a vendor requires one to be entered when using the card?
A: Enter the following exactly as it appears: 426 Auditorium Road, Rm 360 East Lansing, MI 48824
Q: When should I use my Travel Card or Event Card?
A: See this chart for more details.